Customer Service Information

Increase Sum in Your Check Account with Follow-Ups


We'll be examining what makes follow up to prospects/customers so important on our online world today.

Are you familiar with this scenario?

  • Joined an affiliate program with good pay-out.
  • Send an email to everyone you know and/or send an email to a list of people
  • Didn't make any sales
  • Change to another affiliate program
Well, I am.

This never ending cycle is what I used to do.

Until I stumble across a training article from Six-Figure Income Marketing Group - "The Fortune is in the Follow-Up!" I wake up.

I was clearly informed of this statistics:

The average sale is closed as follows:

  • 2% on 1st contact
  • 3% on 2nd contact
  • 5% on 3rd contact
  • 10% on 4th contact
  • 80% on 5th-12th contact
-- The National Sales Executive Association

I then think: if follow up is so important what information can I give to my prospects?

The answer is easier then I thought it could be...

That is, I can get plenty of informative articles and e-books from the affiliate programs that I've joined.

Gathering all the articles and e-books I can utilize from my entire affiliate program is the next step I took in forming my own follow-ups.

What I need now is a good autoresponder that can do the work for me 24/7.

Throughout my research I found that a free autoresponder is good for short term follow-ups (approx. 20 emails).

If you want to use a free autoresponder be sure to find one that is third-party ads free! You don't want your competitor's ads showing up and get all the customers from you!

I often use free autoresponder for short term training courses when prospects joined under me.

I then use a paid autoresponder to organize a long term email campaign!

Most of the paid autoresponder gives unlimited follow-ups which is the key point to follow-ups and sales conversion.

After you've found the best autoresponder for you or you could follow the link in the resource box below to find out some of the *good quality* autoresponder that I recommends.

You can now start thinking about organizing your follow-up emails.

Here are some of ideas to help you sort out your articles in order:

  • Send all articles and e-books belong to one affiliate program together
  • If that particular program provides both articles and e-books, interchange them. I.e. Send one emails with the articles, send another emails with the thank you notes and a link for your prospects/subscribers to download the e-books.
  • Unless you are sending a series of articles, e.g. Part 1 to part 5 of Effective Ways of Promoting Your Affiliate Products, send the emails every 3-5 days, but never longer than 7 weeks. You don't want your prospects to forget who you are.
  • Always send a welcome email to your prospects to introduce yourself and ask the prospects to email you back. A good technique is to ask open questions to your prospects. Open questions allow your prospects to tell you more about him/her instead of yes/no answer.
  • Always provide an easy way for people to unsubscribe themselves from your list. Your autoresponder should do this job for you quite easy and fast.
  • Caution!

    If you are buying or using free email lists is sure to double check with the list providers the sources of their leads.

    You don't want to end up with a lot of spamming warning!

    Reminder: To build relationship is the key element to bear in mind when following-up with your prospects.

    About The Author

    (c) J M Chiang. Janice Chiang publishes Home Business Tips, a fresh and informative newsletter dedicated to support people looking for *best-rated* opportunities and latest time-saving tools. Send a blank email to mailto:valuenmbiz@getresponse.com today.

    janice@valuenmbiz.com


    MORE RESOURCES:

    Council vote on customer service centers causes consternation
    San Diego Union Tribune, CA - 5 hours ago
    Yesterday, the council voted 5-3 to restore six customer service centers, which offer residents a neighborhood stop to pay city bills or ask questions, ...


    Monster Breaks Ground on State-of-the-Art Customer Service ...
    MarketWatch - 16 minutes ago
    today to officially break ground on Monster's new state-of-the-art customer service facility in Florence, South Carolina. Monster is the leading global ...


    E-Commerce Sites Are Focusing on Customer Service
    CIO Today, CA - 22 hours ago
    By Patricia Resende In a rocky holiday season, e-commerce sites need to focus more on customer service. Good service helps a company, while bad service can ...


    Popeyes hopes to rebound with improved customer service
    QSR Web, KY - 21 hours ago
    The major draw was the flavor of the chicken and red beans and rice, but the stores' customer service was lacking. Bachelder is heading a plan designed to ...


    Customer Service/Support Software is offered via SaaS model.
    ThomasNet Industrial News Room (press release), NY - 24 minutes ago
    announced today the launch of Parature Fall '08, the latest version of its award winning customer service and support software. Parature Fall '08 delivers ...


    Mervyn's Charges $15 Fee To Talk To Customer Service
    The Consumerist, NY - 1 hour ago
    "The menu options to pay by phone are a twisted labyrinth that automatically send to you a customer service representative if you screw up (and you will ...


    Phone and utility customer service records
    Queen City Daily, PA - 20 hours ago
    Sunday's column offered tips about checking out the customer service provided by phone companies and utilities. I had only enough room to provide the ...


    NJBIZ

    Retailers Balance Security, Customer Service
    NJBIZ, NJ - 23 hours ago
    By Martin C. Daks Retailers looking to cut shoplifting need to look for more than customers stealing merchandise. Increasingly savvy thieves are employing ...


    Only One Reason to Call Customer Service--Solve the Problem
    Banktech - 21 hours ago
    This week, the green flag went up as I witnessed a marked improvement in customer service, even though both experiences were from the same company--Bank of ...


    Again and Again, Bright House Networks Ranks Highest in Customer ...
    MarketWatch - Nov 25, 2008
    The results showed highest overall performance in cost of service, customer service and billing. In September, Bright House Networks was notified that it ...
    TomTom Recognized for Commitment to Customer Satisfaction for ... TMCnet
    all 9 news articles

    Customer-Service - Google News

    home | index |site map
    © 2006