| |
| |
|
Goal Setting Information |
|
|
|
Setting Goals and Obtaining Results
GOALS SHOULD BE QUANTIFIABLE: It should be possible to analyze every goal in terms of specific quantifiable objectives. Naturally, for certain tasks, measurement of objectives will be more difficult to attain; the key is to make every effort to reduce each goal to its most quantifiable form. For example, a customer service department might have the following general goals: 1. To increase output on customer acknowledgments. 2. To boost the number of customer telephone inquiries that are handled. 3. To distribute mail in a timely manner. As described, the above goals are completely immeasurable. It is almost certain that the manager's expectations will not be met. The solution: Quantify these goals in a realistic, feasible fashion that will also insure departmental productivity: 1. To type 10 customer acknowledgment letters per hour. 2. Handle a minimum of 15 telephone customer inquiries per each two hour shift. 3. Open, sort, and distribute all mail for the third floor before 10 a.m. each working day. GOALS MUST BE SET IN A PROPER CLIMATE: A conducive climate (where the employees do not feel threatened and are encouraged to ask for clarification) provides the possibility of two-way feedback. Such a setting insures that a transmitted goal or objective will leave no room for doubt as to what is required. Consider this example: the department head of inventory-control specialists who approaches all the specialists at once. She presents a department goal and in front of all the specialists, identifies how each will participate in the goal. Unless this is followed up with individual meetings with each specialist to discuss his or her role, it is likely that none of the specialists will approach the department head for any sort of discussion and, consequently, the goal will never reach fruition. AVOID THE VAGUE AND AMBIGUOUS: Objective: "To increase the output of sales training programs for international personnel." To almost any listener, some or all of the following questions may come to mind in response to this goal. "What does output mean?" If there is no room for measurement, how will we know when the goal is met? What is the time period involved? In addition, there is the vagueness of the term "international personnel." Does it mean all personnel now based overseas, or could it include home office people based in the United States who are responsible for overseas operations? Ambiguous wording leads to such confusion, jeopardizing the success of what might be an otherwise reasonable, attainable goal. Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.
MORE RESOURCES:
Goal-Setting - Google News |
|
|
|
RELATED ARTICLES
Ingredients That Make A Winner Whether we like to admit it or not, other people's opinions of us really do matter. The opinions we have of ourselves, matters even more. Creating Your Vision for Your Business, Career, and Life Many people go through their daily lives feeling overwhelmed. There are so many things to do and there never seems to be enough time or energy to do them all. Personal Development - The Plan (excerpted from the Jim Rohn One-Year Success Plan - Week Two)Hi, Jim Rohn here and welcome to Week Two. Again, what an exciting opportunity to be able to take this next step together on our one-year journey. Keep Your Attention On What You Want Have you ever wondered: "How does this 'Law of Attraction' really work? Can I really attract only what I want?"You Can! It requires you to make many conscious choices. Most of the time it seems much easier to notice what we don't like or want and to focus by complaining about that. Simple Ways to Super-Charge Your Goals and Make Them Work! Goals. Most people have a love-hate relationship with goals. Your Goals Are Unique We have just begun another new year in our lives. It is time to regroup and rethink our goals and desires. The Best Goal Setting Advice A realistic goal setting workshop:Have you ever gone to a restaurant ordering a big meal, and ended up not be able to finish the dish? Or have you ever thought of losing 20 pounds in 2 months, and ended beating yourself up? Those are the typical examples of bad goal setting.We talk a lot about goal setting, but not too many people really understand the true meaning of "goal setting", even to many professional coaches. Your Life Is A Do-It-Yourself Project! The responsibility of working hard, planning and living a successful and fulfilled life falls largely on you. This simply means that from this point forward, the burden of shaping your adult life, is on your shoulders. S.M.A.R.T. Goals (excerpted from the Jim Rohn One-Year Success Plan)Jim Rohn's Second Pillar of Success: Goal-Setting, Part Three - S.M. Writing Goals Down Ties Them Up! Writing goals describes the act of inscribing on a surface characters or shapes that convey thoughts and ideas in relation to that goal. Why is this mechanical act of writing goals so important in the achievement process?Also, what is the best way to approach writing goals for maximum effect?Words are an integral part of the thinking process. Intense Desire: Rocket Fuel When You Set Goals! Have you set goals, personal or business, and failed to achieve them? Here is a crucial question: WHY?The answer is simple:Because you did not have a strong enough desire.Some may argue with that: "But I did set goals with a strong desire and still I didn't get there!"Sorry, but the desire was still not strong enough. 10 Keys To Personal Goal Setting Does personal goal setting work? Many people want things, situations or accomplishments, call these goals, and then are disappointed when they don't get them. Call desires goals if you want, but just naming your desires sure isn't effective goal setting. What Do You WANT? What Do You DESERVE? INTRODUCTIONThis article is used for discovering our needs from life, our desires for where we want to be and who we want to become. Remember life is not about finding out who we are but about creating who we want to become, the things we will leave behind with our team, our family and our friends. Establishing Dreams and Goals (Excerpted from Week Six of the Jim Rohn One-Year Success Plan)One of the amazing things we have been given as humans is the unquenchable desire to have dreams of a better life, and the ability to establish goals to live out those dreams.Think of it: We can look deep within our hearts and dream of a better situation for ourselves and our families; dream of better financial lives and better emotional or physical lives; certainly dream of better spiritual lives. Start Working on Your Goals Today! The alarm goes off at 6am, you roll out of bed and run down the hall to wake up the kids. You're going to be late again! You shower fast while the kids are getting dressed then you head downstairs to grab nutrition bars because you don't have time to make breakfast. Living The Real Life Beyond Goal Setting In many of his wonderful talks the motivational speaker Zig Ziglar states "you've got to have goals." Have you ever asked yourself why?You are instructed that you need different types of goals. How to Set Effective Goals That Guarantee Your Success In this article, I will be sharing with you the secrets to set effective goals that will guarantee your success. I wish you can apply it into your own goals setting. Conquering Goals: The Battle Plan "To accomplish great things we must not only act, but also dream, not only plan, but also believe."(Anatole France) While these three items define success, without all of them success would be unattainable. Halftime: Re-evaluating Yearly Goals Note: This article was originally written at mid year so it is good reminder around June but the principles are applicable anytime.In a sporting event, the players are given a break at the half in order to refresh themselves, look at how they played in the first half, and set strategy for the second half. Magic of Goal Manifestation What goals do you have for your life? If you have goals, is it just in your head? Or do you have a methodology to manifest them?A systematic process to think of anything you want, and ultimately acquire it. Sounds like magic, doesn't it? That is because by using a process, the results are so effective that it seems like something out of a fantastic anecdote.
|
| home | index |site map |
| © 2006 |