Stop Sickies and Make People Happy At Work

If you're an employer or a manager then work place absence is costing you money, inconvenience, and upsetting your customers. And as we all know, not all days taken off work are due to genuine sickness. Many employees "take a sickie" because their morale is low and they just don't like or can't do their work.

The challenge for employers and managers is to make people happier at work. And if people are happy at work then they are less likely to take a day off every time they wake up with a stuffy nose. Some bosses think that paying more money, improving job security or working conditions is the answer. It isn't and it's also something that can be very hard to achieve.

People who employ or supervise other people need to become more tuned to their employees' emotional needs and find out what really motivates them. This is also much easier to achieve than paying more money or improving job security, however there is no quick fix. Some years ago I inherited a tele-sales operation with low staff morale and poor sales results. It took nearly a year to fix. The long-term benefits were of course worth it in terms of fewer days lost due to sickness and an increase in business.

To reduce the number of sickies there are four steps you need to consider. Firstly, pick the right person for the job. There's a television advertisement running at present for a recruitment company. It highlights the fact that many people are in the wrong job for their skills and attributes. The daft thing is that it was an employer or manager who put them in the job in the first place. We need to get better at interviewing and selecting people. Take more time over it; pay more attention to the applicant's human side rather than their qualifications or experience. Get to know them better.

Find out what makes them happy, how well they get on with other people and how much energy and enthusiasm they have. Make sure they know what they're getting into and be sure the job suits them.

A manager in the telecom industry was telling me about an engineer who was taking too many sickies. He was being blamed for a poor attitude to his work. His job involved working in tunnels under the city repairing and installing equipment. Eventually it was discovered that the poor guy was claustrophobic and was trying to deal with it on his own. He still works for the same team but in a job that doesn't involve small spaces. It's not always easy to move people, which emphasises the importance of getting it right in the first place.

Secondly, you need to believe in your people. If you've interviewed well and picked the right person for the job then you need to trust them to do that job. You need to constantly demonstrate to your people that you trust and believe in them by what you say, your tone of voice and your body language. If you believe that your people are not to be trusted, that they're unable to make a decision without checking with you. That they'll turn up late and go home early, then that's exactly what they'll do. If on the other hand you believe that they'll do their job well, that they can be trusted to make decisions and they will give you a fair day's work, then it is more likely this is what you'll get. As with all theories there is no guarantee that it will work every time, however the majority of employees are reasonable people and if you treat them as such then they are more likely to behave in a positive manner.

The third and probably the most important thing you can do to motivate your people is to give them feedback and coach them. This is where so many employers and managers fall down in dealing with their people; we are hopeless at giving feedback. Many managers are uncomfortable telling staff how they feel about their work performance.

Most employees want to know how they are performing in their job; they want to know if they are doing it right or how they could do it better. If you really want to motivate your people then you need to give them feedback on what they're doing well and what needs improvement.

When you notice an employee doing something you do like, tell them about it. When you notice something you don't like, tell them about it. Do it as soon as possible. Acknowledging a job well done is not much good six months later. Also, if you don't immediately call someone's attention to something you're not happy about, then they'll assume its okay. Either that or they'll think you didn't notice or you don't care. Do it in private. Why is it some managers still feel its okay to reprimand someone in front of their colleagues? Even the mildest rebuke can have a negative effect on morale.

When you do speak to the person use "I" messages. Say things like "I liked the way you did that" or "I'm unhappy with the way your reports are always late and I'd like your views on why this is". Avoid "You" messages such as "You're doing great". That can come across as patronising or insincere. "You're doing that all wrong" may cause conflict, lower morale and may not sort the problem.

Focus on one or two things. Don't run off a whole list of attributes or misdemeanours. Also be specific about job behaviour, focus on what the person did or didn't do, don't make a personal attack.

Employees will feel happier if they perceive their employer or manager as a reasonable and fair individual - someone who is quick to praise but also says when they're not happy about something.

When we start to look at what motivates people at work, it's important to realise that we all have different needs. It's easy to fall into the trap of believing that all our staff are motivated by money. However, research conducted over the years into what motivates people at work suggests some other factors.

Money is important however people are more likely to be motivated firstly, by the work itself. Secondly, by being appreciated for what they do and thirdly by a feeling of being in on things.

The message is - if you want motivated staff then make their work interesting, give them feedback and give them the feeling that they're involved in the business.

We can make the job more interesting by giving people more responsibility, assigning projects and by training and developing them. We need to regularly give people feedback on how they're doing; focussing on what they're doing well rather than on what is not so good. To meet their need to feel involved we should regularly communicate both formally and informally. We could also involve staff in meetings they might not normally attend.

These steps will take time and thought however they'll make a huge difference as to how employees feel about their work. If they feel good and gain satisfaction from their work then they're less likely to find a reason to "take a sickie".

Alan Fairweather is the author of four ebooks in the "How to get More Sales" series. Lots of practical actions you can take to build your business and motivate your team.- http://www.howtogetmoresales.com

guardian.co.uk

Twitter hacker says admin password was 'happiness' Los Angeles Times, CA - 6 hours ago Happiness. The hack victim, a Twitter staffer who goes by the name Crystal on the social network, used that nine-letter word as the password for her account ... Twitter Hacker Says Admin Password Was 'Happiness' Wired News Simple, brute-force dictionary attack was used on Twitter Neoseeker Password guessing attack exposed in Twitter pwn Register WebProNews - The Tech Herald all 22 news articles

Ten Ways To Be Happier Now Forbes, NY - 7 hours ago It might seem that happiness is in short supply these days. Still-slumping housing prices, bleak consumer spending, high unemployment and a recession are ...

Metro

Twitter 'happiness' hack exposed Britney Metro, UK - 18 hours ago ... but then discovered she was a staff member called Crystal with access to all profiles and passwords. Her simple password, Happiness, was easy to crack.

Get High on Happiness: Jewishinstlouis.org, MO - 54 minutes ago By Max Weiman According to the Book of Creation, (an ancient kabbalistic book written by the patriarch, Abraham) every month has a Hebrew letter associated ...

24dash

Ofsted rates children's happiness The Press Association - 12 hours ago The data gives each local authority a score on five different measures - the emotional health of children (happiness), bullying, participation in "positive" ... Inner London teenagers least likely to take drugs guardian.co.uk Half of all pupils are bully victims The Sun More friends and emotional security - how northern children top ... guardian.co.uk all 6 news articles

It's Never Too Late: Happiness Now! Examiner.com - 19 hours ago OK So sometime in December I was minding my own business and I get this email that I missed because I was very busy minding my own business but actually the ...

Bihar government jobs bringing happiness but with pain Indian Muslims, CA - 16 hours ago By Abdul Wahid Azad, During the last few years some positive changes took place in the Indian province of Bihar which was earlier dubbed as BIMARU state of ...

It's Nothing but Happiness For Kate and Len PopSugar.com, CA - Jan 6, 2009 Kate Beckinsale and Len Wiseman traveled with Lily from London to LA over the weekend and then hit the streets for some grocery shopping yesterday. ...

Happiness in hockey Morgan Hill Times, CA - Jan 5, 2009 At the Sharks Ice in San Jose, a hodgepodge group of men sporting full hockey pads, carrying sticks and wearing face masks emerges from the rink-side locker ...

Happiness is ... Enid News & Eagle, OK - Jan 6, 2009 Ask each one their definition of happiness and you would likely get 6.7 billion different answers. Some people say being rich would make them happy, ...